Drinks are permitted in the Theatre. Patrons can bring maximum 2 drinks per person in the Theatre. Food is not permitted into the Theatre and must be consumed in the dining areas prior to the show.
Water is available to purchase at the Bar & Café from 2 hours prior to the show. The bar may close 5 minutes prior to the show to ensure all patrons are seated before the show begins. You can bring water into the Theatre in a plastic bottle. We do not have drinking fountains or vending machines where water is available.
Yes, the Bar & Café opens 2 hours prior to each show for drinks and dining. Check your pre-show email for details and to view the menu. You can order at the café when you arrive or book your pre-show dining to ensure you get a table.
No, most of our performances have strictly no photography, unless stated otherwise, to ensure the best possible experience for all patrons. If you take photos or videos during a performance, you will be approached by ushering staff who will ask you to stop.
No, we do not have ATM machines or cash out facilities. The Events Centre is a card-only venue; however some venue hirers and merchandise sellers may accept cash.
Yes. Please phone the Box Office prior to your event to ensure we have a Hearing Loop prepared for you. Two options are available, either a Hearing Loop that is connected to your Hearing Aid device, or we offer headphones that amplify the sound from the Theatre speakers.
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The Kings Theatre seats 820 and the Playhouse Theatre seats 320.
Yes, we have nappy changing facilities.
The Box Office is open Monday-Friday 9:00am-4:00pm.
Call us on (07) 5491 4240 or email events@theeventscentre.com.au You can visit the Box Office at 20 Minchinton Street, Caloundra on Monday-Friday 9:00am-4:00pm.
Book online or over the phone on (07) 5491 4240. Gift Vouchers are available for any price and can be redeemed for any show.
Yes, phone the Box Office on (07) 5491 4240 and we will help you to book appropriate seating. You will be required to show a valid ID for the assistance animal.
We have disability parks and lift access to the building as well as a convenient drop-off porte cochere driveway at the front doors. There are PWD bathrooms available for the Kings Theatre and the Playhouse Theatre. We offer disability seating for easy access, hearing and sight restrictions. Phone the Box Office on (07) 5491 4240 to book accessibility seating.
Both Theatres can be accessed without any stairs if you notify the staff when making your booking. If you need assistance getting to your seat, make sure you arrive at the Theatre early and notify the ushering staff.
You cannot use a booster seat that will block the view of other patrons; however we recommend bringing a cushion or something small to sit on if your child will have trouble viewing the show. The Centre has a very limited number of cushions available upon request.
Walking frames can be used in the Theatre to walk to your seat. An usher will then park the walking frame in a secure location to the side of the Theatre for the duration of the show, and then will return it to you at the end of the show. We recommend using a ribbon or name tag to identify your walking frame as we sometimes have a large number at any given show.
No, prams are not permitted inside the Theatre. Prams can block walkways and egress points in the event of an emergency and therefore must not enter the Theatre. If you must bring a pram into the venue, we will park it in a secure location for the duration of the show.
If you booked for the wrong date or time for a performance, your tickets can be exchanged to an alternative date or time of the same performance for a fee of $3 per ticket.
If there is only one show of the performance you are attending, call the Box Office on (07) 5491 4240 and we may be able to on-sell your tickets to someone else for a fee of $6 per ticket, depending on number of conditions. Your request will be assessed by management on a case-by-case basis and we reserve the right to refuse if criteria are not met.
We have two Theatres at The Events Centre. Your Theatre and seat allocation is written on your printed ticket or eTicket. In the Kings Theatre, double letters (AA1) are in the flat floor section. Single letters (A1) are in the tiered section. In the Playhouse Theatre, all the seating is tiered, and there will be a single letter and seating allocation on your ticket (A1). When you enter the Theatre, the ushers will direct you to your allocated seat.
Our patrons don’t often purchase single seats, preferring groups of 2, 3 or more. If single seats are allowed to be left when purchasing, this results in a large number of single seats that we are unable to sell before the show. Once the show has sold 90% tickets, we can sometimes allow single seats to be left, phone the Box Office on (07) 5491 4240 to enquire.
Seats may be held by the venue for technical requirements, media passes, promoter holds and for accessibility. If these seats are no longer required, they will be released for sale prior to the event.
If you purchased concession tickets and need to exchange to a full price ticket, call the Box Office on (07) 5491 4240 to pay the difference. If you booked full price tickets instead of concession, group or child tickets, we are unable to refund, exchange or decrease the price after purchase. You can still attend the event using the full price tickets.
If you want to book online click here and then click the show you want to book for, click ‘Purchase Tickets’ and follow the prompts to select your seats, enter your contact information and enter your credit card details.
Book over the phone on (07) 5491 4240. Fees and charges may apply when booking over the phone. Make sure you have your contact information and credit card details ready when you call.
A ‘dial and charge’ fee applies when booking over the phone. There are currently no fees and charges to book tickets online.
Yes, all events use allocated seating. You can select your seat when purchasing online, over the phone or at the Box Office and your seat number will be displayed on your ticket.
The Box Office is open Monday-Friday 9:00am-4:00pm and 2 hours prior to each performance.
You will be asked to log in when purchasing tickets online. Or you can login using your email address and password.
Visit ‘What’s On’ to find all the events that are on sale. Click on an event to find more information such as dates, times and prices.
Yes, when booking online you will be able to select your seat from a seating map. When booking over the phone or at the Box Office, our staff will assist you to choose the most suitable seating.
Call the Box Office on (07) 5491 4240 and let us know any special requirements. We have seating for wheelchairs, accessibility needs, sight restrictions and will aim to accommodate all patrons. If you require a companion with your booking, please have the Companion Card information ready when you contact us.
The Box Office acts as a ticketing agent that sells tickets on behalf of promoters and venue hirers. The Events Centre offers concession and seniors tickets for some shows, at the discretion of the show promoter.
The Events Centre acts as a ticketing agent that sells tickets on behalf of promoters and venue hirers. The Events Centre offers Companion Card tickets for some shows, at the discretion of the show promoter. Call the Box Office on (07) 5491 420 to book with a Companion Card.
Call the Box Office on (07) 5491 4240 to place a group booking or email events@theeventscentre.com.au with the details of your request. Reservations can only be made for groups larger than 10 people and must be paid for within 4 weeks of making the booking. Groups of less than 10 people must be paid for upfront. Find more information on the Group Bookings page.
Seats cannot be reserved without payment, except for Group Bookings of over 10 people.
Children 2 years and under are free on the knee. The child will not be allocated a seat and must sit on the parent or care-givers lap. All children aged 3 years and over need a ticket to all events. This is subject to change at the discretion of the promoter, any changes to these guidelines will be provided on the show’s webpage.
If your tickets were sent by email, check your inbox for an email from boxoffice@theeventscentre.com.au. Tickets can also end up in the junk/spam folder depending on your inbox settings. If you cannot find your tickets, you can login to your account at www.theeventscentre.com.au to resend your eTickets to your email address.
Or you can contact the Box Office on (07) 5491 4240 or events@theeventscentre.com.au
No, you simply need to download the PDF from the email confirmation and show these on your device at the theatre door. We recommend downloading the PDF or saving a screenshot of your tickets before you arrive to ensure entry to the Theatre is as easy as possible.
The Theatre doors open 30 minutes prior to each show.
There is a carpark underneath The Events Centre, with the entrance on Nutley Street. There are two large outdoor carparks also accessed via Nutley Street. Patrons can park here and enter the building via the underground carpark access with stair or lift access into the building. There is also ample street parking around Minchinton Street and Suller Street.
Car parking is free, however, ensure you check Council signage on the surrounding streets for time limits or parking restrictions.
There are disability carparks available in the underground carpark on Nutley Street with lift access to the building. There are limited disability carparks out the front of the building on Minchinton Street and we have a large porte cochere driveway for convenient drop-offs at the door.
The Events Centre is located at 20 Minchinton Street, Caloundra, Qld 4551. We are approximately an hour north of Brisbane and an hour south of Noosa. We are located near 2 major airports, with public transport options, accommodation within walking distance and ample parking.
The Theatre doors open 30 minutes prior to each show for seating. The venue, Box Office, Bar & Café open 2 hours prior to each event and the kitchen closes 30 minutes before the show. We recommend arriving early to make sure you can get a park, order food & drinks, use the bathroom facilities and be seated.
We do not offer refunds if you are unwell. This is in accordance the LPA Ticketing Body of Australia, which you agree to when purchasing tickets. You can read our Terms and Conditions here.
You can give your tickets to someone else to use, you can on-sell your tickets or in some circumstances, we may be able to on-sell the tickets on your behalf at a cost of $6 per ticket. This will be assessed on a case-by-case basis and must be approved by the Box Office, TEC Management and the show promoter. All requests must be made in writing to events@theeventscentre.com.au. We do not accept requests via phone. There is no guarantee that your request will be approved. Ticket handling fees and surcharges will not be refunded.
There are different criteria for requesting refunds due to Covid restrictions, lockdowns, cancellations and reschedules. Find the full criteria and more information here.
We do not offer refunds for changed circumstances, including medical conditions, or change of mind. This is in accordance with the LPA Ticketing Body of Australia, which you agree to when purchasing tickets. You can read our Terms and Conditions here.
You can give your tickets to someone else to use, you can on-sell your tickets or in some circumstances we may be able to on-sell the tickets on your behalf at a cost of $6 per ticket. This will be assessed on a case-by-case basis and must be approved by the Box Office, TEC Management and the show promoter. All requests must be made in writing to events@theeventscentre.com.au. We do not accept requests via phone. There is no guarantee that your request will be approved. Ticket handling fees and surcharges will not be refunded.
There are different criteria for requesting refunds due to Covid restrictions, lockdowns, cancellations and reschedules. Find the full criteria and more information here.
The Events Centre does not offer refunds or exchanges for change of mind, inability to attend or change in circumstances (including medical reasons).
Exchanges can sometimes be accommodated at the discretion of the Box Office to move to a different time/date of the same event. We are not able to exchange tickets to a different show, as each show is presented by a different promoter or venue hirer.
Refunds can sometimes be processed in extreme circumstances if approved by the Box Office, TEC Management and the show promoter. Refund requests must be made in writing to events@theeventscentre.com.au. We do not accept requests via phone. There is no guarantee that you will receive a refund by making a request. Ticket handling fees and surcharges will not be refunded.
Refunds must be requested at least 24 hours prior to the event. Requests made on the day of the event or after the event will not be processed.
For show cancellations and postponements due to Covid, all patrons will be given the opportunity to request a refund if they cannot attend the new date. Read our Covid Terms & Conditions here
We will refund your tickets if you are in quarantine, awaiting the results of a Covid test, or have tested positive for Covid. Find the full criteria and more information here.
If an event is cancelled or rescheduled due to Covid restrictions, all ticket holders will be notified via email, text message, The Events Centre website and social media. All ticket holders will be given the option to move their tickets to the new date, request a refund or exchange tickets to a different showing of the same performance (if applicable) if an event is altered due to restrictions pending the conditions listed here.
If an event is cancelled or rescheduled due to Covid restrictions, all ticket holders will be notified via email, text message, The Events Centre website and social media. All ticket holders will be given the option to request a refund or exchange tickets to a different showing of the same performance (if applicable) if an event is altered due to restrictions pending the conditions listed here.
The Events Centre abides by the QLD Health Covid-Safe Checklist to ensure the safety of all patrons when visiting and attending events. When entering the venue, all patrons must QR code check-in, sanitise your hands, maintain 1.5m social distancing and follow any QLD Health Guidelines.
