It is the responsibility of the ticket purchaser to be aware of these conditions when buying tickets. The Events Centre will honour refunds, exchanges and reschedules in accordance with Live Performance Australia Guidelines as outlined below.
If you can no longer attend for reasons that are not applicable for a refund, as outlined above, you can request that we re-sell your tickets for a fee of $7.50 per ticket. This must be submitted in writing to firstname.lastname@example.org. This is dependent on seating availability and there is no guarantee we can re-sell your tickets. Alternatively, you can give your tickets to someone else to attend, or re-sell them yourself for the same, or lower, price.
If an event is cancelled or rescheduled due to Covid restrictions, all ticket holders will be notified via email, text message, The Events Centre website and social media. Ensure your contact information is correct and up-to-date and that the person who booked the tickets checks for event updates and informs all other attendees in their party. If you purchase on behalf of someone else, please make every effort to forward event updates along to the attendee or provide us with updated contact information.
The Events Centre makes an extensive effort to contact all patrons quickly and effectively and does not take responsibility if patrons do not make a reasonable effort to check their communications and miss deadlines for ticket refunds or reschedules, or experience inconvenience or incur costs due to being unaware of changes to events. All ticket holders will be given the option to move their tickets to the new date or request a refund or exchange tickets to a different showing of the same performance (if applicable) if an event is altered due to restrictions.
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